Utilising Infrastructure Management Services from MSR assures that organisations can concentrate on core business. MSR IMS includes a range of desktop services, server management solutions and 24/7 multi-lingual technical help desk and customer support services.

Our multi-platform team of dedicated, client based and remote support technicians provides round the clock and ‘follow the sun’ support to our clients.

Our 24/7 maintenance, monitoring and troubleshooting helps clients by;

1. Removing the stress of maintenance and release and security updates providing lower operational costs.
2. Provides reporting services on system functionality and rapid corrective measures.
3. Provides security adhering to industry best practices

MSR infrastructure management is widely accepted for the following approaches -

1. MSR's ITIL/ ITSM process alignment
2. Proven global consulting and system integration capabilities
3. Already existing business-ready infrastructure helps in lowering implementation costs and time
4. Facilities to provide data recovery, redundancy measures and backup
5. MSR is ISO 9001:2008 certified, providing a process oriented approach

Infrastructure Management Services

Front end Services

Front end services from MSR Infrastructure Services include L2 and L3 support, enterprise rationalization, application packaging, standard desktop support and deployment services.

Back end Services

Services at the MSR NOC and Data centre include Database and Storage Management, Server Consolidation, Data Migration Services, Server and Network Management, monitoring and messaging services.

IT Security Services

MSR manages Disaster recovery, Monitoring infrastructure, while clients can focus on core business.

If you want to know more about the Infrastructure Management Services from MSR, please click here to download the whitepaper.